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Finding experts is a global problem.
Solving it, is a competitive advantage.
BUSINESS BENEFITS:
INTEGRATION & TECH
Employees connect to Enterprise Q&A and are able to ask an anonymous (opt-in) free text question about the company, product, processes, roles or opportunities that they are seeking an answer to.
From complex technical questions to general HR or competitive sales information. Our engine seeks out existing content both inside and outside the organization as well as our knowledge base of previously asked questions to surface a potential answer. If the answer cannot be found, the application seeks out 3-5 horizontal peers that have the knowledge or capabilities to answer the question or have access to answer the question.
The expert is offered the opportunity to answer the question, decline it or refer it to someone more suitable. Once the question has been answered the employee can engage in further conversation around the answer or choose to reject the answer seeking additional responses.
Enterprise Q&A connects to internal business applications including HCM, LSO, CRM & collaboration platforms as well as external business applications such as Zendesk, Jira, Remedy or Knowledge Bases combined with external social applications such as LinkedIn, Xing, StackOverflow, Quora among others. The engine builds a detailed and complete view of the explicit and implicit capabilties of the employee combined with the multiple social graph and heirachy information. This then allows us to understand areas of expertize you are likely to have and to seek.
Employees can access the application via a standard web console, authenticating with their company credentials or can choose to activate Enterprise Q&A in their existing business applications including SuccessFactors, SAP Jam, C4C, Fiori, MS Sharepoint/Project, Embedded into intranet pages and a mobile application (Android & iOS)
Enterprise Q&A is an agnostic application that can interface with all standard business internal and external applications. It is run on Hana Cloud Platform with JAVA front end and HANA DB storing the data, processing the logic and custom algorithms. All information remains within the company data center.
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Integrates natively with multiple applications including:
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